Job Description

Lead Generation Specialist FUNDRIVE

Compensation: $11.50-$16.10/ hr

Location: El Paso, Texas (Work from Home)

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

What You Can Expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What You Get:

• Comprehensive onboarding and training from day one.
• In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

• Bundled health plans such as medical, Rx, dental and vision
• Company-paid life insurance for extra protection and peace of mind
• Programs to stop smoking, diabetes management coaching, and on demand care options.

• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

Summary:

Supports Savers mission and vision by providing exceptional service lead generation by making outbound call inquiries to non-profits; schedule Bookings appointments and obtaining fundraising decision makers contact information. This position will serve as the initial point of contact for potential prospects for the FUNDrive org. This position will report into FUNDrive mgmt.

Essential Job Functions:

• Completes high-volume outbound calls to nonprofit organizations with the goal of securing qualified appointments for the FUNDrive team (MAs & ADMs), while creating a positive first impression for all prospective nonprofit partners.
• Clearly documents and accurately notates all call details, including contact attempts, conversation outcomes, and decision-maker information.
• Maintains data integrity by updating contact records, flagging duplicates, and ensuring nonprofit profiles contain accurate and current information.
• Communicates barriers and trends to FUNDrive leadership, including call list quality issues, contact challenges, or patterns that may impact appointment conversion.
• Demonstrates a solution-oriented approach, offering recommendations to improve processes, call list quality, and prospect engagement.
• Follows call scripts and talking points while still exercising professionalism, empathy, and adaptability during conversations.
• Uses good judgment to determine when an inquiry can be resolved on initial contact or requires escalation in order to achieve call/case resolution
• Performs additional duties assigned to support the success and growth of the FUNDrive organization.
• Participates in one-on-one meetings, training sessions, and ongoing coaching to continuously develop calling skills, product knowledge, and overall performance.

Required Knowledge, Skills and Abilities:

• Ability to work independently and as a member of a team in a fast-paced environment
• Demonstrate strong customer service skills and providing excellent, professional support to our team members for a wide variety of issues
• Ability to follow scripts while adapting to real-time conversations
• Ability to identify decision-makers and correctly capture contact details
• Resourcefulness in overcoming barriers (e.g., unreachable contacts, bad phone data)
• Some basic technical troubleshooting abilities
• Accurate data entry skills
• Computer navigation skills utilizing Internet using various browsers and other computer applications
• Resilient – ability to remain calm in adverse situations
• Collaborates effectively with FUNDrive leadership and field teams
• Shares call trends or issues to improve list quality and conversion
• Receptive to coaching and ongoing training
• Goal-oriented with a focus on meeting or exceeding metrics
• Reliable/Dependable by adhering to work-schedule and attendance policy
• Communicates effectively, cooperatively and persuasively
• Treats all team members with respect and dignity
• Prioritizes and executes tasks within a fast-paced environment
• Exceptional problem-solving skills
• Active listening to understand nonprofit needs and respond appropriately
• Ability to build rapport quickly with diverse nonprofit audiences
• High level organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to work within Savers culture
• Detail oriented

Minimum Required Education, Training and Experience:

• High School diploma, or equivalent
• Prior work in customer service in a call center environment preferred, but not required
• Background check required

Physical Requirements:

• Must be able to sit, stand and walk for extended periods of time
• The ability to communicate and understand the spoken word.
• Ability to express or exchange ideas by means of the spoken word.
• Ability to receive detailed information through verbal communication, and to make the discriminations sound.
• Ability to receive detailed information visually through written communication (both physical and electronic).

FLSA Status

• Non-Exempt

Tools and Equipment Used:

• Laptop or desktop computer, phone, headset, webcam

Travel:

• No travel required

Work Address:

• WFM in El Paso, TX

We’re an equal opportunity employer:

All team members and job applicants will be treated fairly, without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender or gender identity or any other factor protected by law.

Accessibility support statement:

We’re committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at: (800) 259-0004.

Candidate AI usage policy:

Savers Value Village celebrates the uniqueness of our team members. As we get to know you through the interview process, we want to learn about what makes you one of a kind, including your authentic voice, thoughts, and honest answers to interview questions. For this reason, we ask that you do not use AI to develop responses or aid you in any way during interviews or technical assessments.

Savers is an E-Verify employer

#LI-Remote

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